FAQ
Q: How do I set my Silverton, Durango, Highland, RiNo lock combination?
A: The lock can only be reset when it is set to the opening code. The factory setting for the opening code is 000. To change it, press down the small reset button on top of the lock with a pen, or our metal poker, until it clicks, don’t continue to hold the button down at this point, it will stay down on its own. Also, be careful to not turn the numbered dials while pressing in the reset button. Now, move the combination dial to the desired code, then move the thumb lever to the side which will open the lock and the reset button will pop back up. Now the code is set.
Q: How do I set my Alma lock combination?
A: To set the combination on the locking Alma, unlock the zipper, slide tab toward the dials, set new combination, let go! It is always best practice to keep the bag unlocked when setting the combination! the dials only turn one way so if you are encountering some resistance, please try to move them in the other direction.
Q: What if I forgot my combination?
A: Bummer. The factory setting for the locks is 0 - 0 - 0. If the code has been changed then you will need to try each number until the lock opens.
Q: What is the warranty?
A: We offer a limited lifetime warranty on our bags. If there is a manufacturing defect, we will replace the bag. Wear and tear or torn fabric is not considered a defect. Please contact us at holler@stashlogix.com to make arrangements. Accessories include a 30-day warranty. The customer is responsible for paying the shipping of a replacement product.
Q: What should I use to label the jars, tins, and pucks?
A: A standard Sharpie permanent marker works best. It's strong enough to not accidentally wipe off but comes off easily with our Wipes.
Q: How do the SmartJars work?
A: SmartJars have a built-in hygrometer (humidity sensor) and they do not require a battery. The SmartJars come with a humidity packet, just remove the plastic packaging and insert the packet inside the jar. 8g pack protects up to 1 ounce, 4g protects up to 1/2 oz. Use two 8g packets for XL jars. Allow up to 3 to 4 days for the humidity packet to transfer the humidity to the contents inside the jar. Humidity packets last 1 to 3 months, or longer. The life span of the humidity packet depends on many factors, like the ambient humidity, how many times the jar is opened and closed, and dry-ness (or humidity) of the contents inside the jar.
Q: Can I wash the interior or exterior of my bag?
A: Washing/cleaning the bags in a washing machine can destroy the activated carbon fiber fabric (which absorbs odors). The best way to clean our bags is to use soap and water on the outside of the bags.
Q: Can I lock my bag and carry it on a plane?
A: No, the TSA (Travel Security Administration) does not allow locked bags to be checked-in or carried-on for security purposes. If you’re going to fly with a Stashlogix bag do not lock the zippers, TSA needs to have access into it.
Q: What if my zippers are hard to move? Is that a defect?
A: No, we use zippers that block or reduce the odors. They start out a bit stiff but loosen up over time. If you continue to have issues though-reach out at holler@stashlogix.com.
Q: What about returns and exchanges?
A: We have a special page just for that right here.
Q: What are the shipping policies?
A: In the United States we ship via USPS, which is typically 2 to 5 days. Please plan for a day or two (at the most) for us to package and ship your order, longer if your order falls on a weekend or holidays. Our packaging is discreet but our shipping label says STASHLOGIX, as the Ship From address.
For orders outside the US, you will have a choice between first class international or priority mail at checkout. Your individual country's duties and/or tariffs are not included in our prices. We ship worldwide. Contact us at holler@stashlogix if you are shipping to Australia or New Zealand, we might be able to get you a better rate through Global Post.
Q. What can I do if I'm starting to notice odors?
A. Our Discreet-O-Matic fabric uses activated carbon fiber (ACF) fabric to absorbs odors. ACF is created by taking an organic substance (like wood or coconut shell) and heating it to an extremely high heat, which creates a highly porous structure with an immense surface areas (a gram of activated carbon can attain 3,000 square feet of surface area). The ACF fabric absorbs odor molecules through a process called adsorption. When air containing odor molecules comes into contact with the ACF fabric, those molecules are attracted to and bind (trapped) to the surface of the ACF fabric through van der Waals forces. Activated carbon is especially effective at adsorbing molecules with strong smells, like sulfur compounds (e.g., skunk odors). Over time, the pores of the activated carbon become saturated with trapped molecules, reducing its effectiveness. Our Discreet-O-Matic fabric can be regenerated by heating it to a high temperatures to release the adsorbed molecules. We recommend using a hair dryer to heat the dividers and the insides of bags without dividers, this will allow the fabric to off-gas the trapped odor molecules and restore the ACF fabric so that the pores are available once again to adsorbs the odor molecules. Eventually, some of the odor molecules will remain trapped and heating the fabric will not effectively regenerate the ACF fabric, thus reducing the fabric's adsorption process. STASHLOGIX sells replacement mini-dividers (which are made of our Discreet-O-Matic fabric) for our Silverton cases, so that you can replace the dividers (or add additional dividers) so the odor adsorption process is renewed. This saves you from needing to buy a new Silverton years later. Additionally, if you are struggling with odors right away, you can also buy more dividers for our Silvertons for added odor protection. All of STASHLOGIX's bags incorporate some of our Discreet-O-Matic fabric, in addition to our other odor-trapping materials like our "Silver-lining" metal liner in our Silvertons, or our Eco-PVC rubber backed fabric, which both help to trap the odor compounds inside the bags.
Q. Do you offer a Military Discount?
A. Yes, we offer a 20% discount for our Veterans. Please email a photo of your military ID to holler@stashlogix.com and we will give you the code.